Welcome to Cotswold Outdoor. By accessing our website at cotswold-us.com and making a purchase, you agree to be bound by the following Terms and Conditions. Please read them carefully. These terms govern your use of our website, your purchases, and our relationship with you, our valued adventurer.

1. Our Commitment to You

At Cotswold Outdoor, we are dedicated to equipping adventures and inspiring explorations. We test our gear in demanding conditions to ensure reliability, and this commitment extends to every aspect of your experience with us—from browsing our selection to receiving support. We aim for clarity and fairness in all our policies, much like a well-marked trail.

2. Website Use and Intellectual Property

2.1 Access and Acceptable Use

You are granted permission to access and use our website for personal, non-commercial shopping purposes. You agree not to misuse the site, including attempting to interfere with its security or functionality.

2.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Cotswold Outdoor or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products and Services

3.1 Product Description & Availability

We offer a curated range of outdoor equipment, including tents (1-Man to 6+), 3-in-1 jackets, activewear, accessories, and specialised gear like avalanche safety equipment and ascenders. We strive to ensure product information is accurate, but colours may vary slightly due to screen settings. All items are subject to availability. We reserve the right to limit quantities and discontinue products.

3.2 Specialised Safety Equipment

Important Notice: Certain products, due to their critical safety nature and hygiene requirements, have specific conditions. Avalanche Safety Gear (beacons, probes, shovels, airbags) and Personal Safety & Climbing Equipment (e.g., Ascenders) are sold with the understanding that they are for expert use and carry inherent risks. These items are non-returnable unless faulty, as their safety certification and integrity are paramount.

4. Orders and Payment

4.1 Placing an Order

By placing an order, you make an offer to purchase goods under these terms. We will send an order confirmation email. Acceptance of your order and the formation of a contract occur when we dispatch the goods.

4.2 Pricing and Payment

Prices are listed in British Pounds (£). We accept Visa, MasterCard, JCB, and PayPal. You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel any order, including for pricing errors, suspected fraud, or inability to ship to your region.

4.3 Shipping Regions & Delivery

We ship globally, excluding some remote regions and parts of Asia. You are responsible for ensuring your shipping address is valid and accessible.

  • Order Processing: 1-2 business days.
  • Standard Shipping: £12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50 via EMS. Estimated delivery: 15-25 business days after dispatch.

Delivery times are estimates. Customs, weather, or carrier delays may occur. Tracking information will be provided upon dispatch.

5. Your Responsibilities as a Customer

  • Accurate Information: To provide correct personal, shipping, and payment details.
  • Legal Compliance: To ensure your use of purchased products complies with all local laws and regulations, especially for safety equipment.
  • Account Security: To keep any account passwords secure and notify us of unauthorised use.
  • Import Duties & Taxes: You are solely responsible for any import duties, taxes, or customs clearance fees levied by your country.
  • Product Use: To use all products, particularly safety-critical gear, in accordance with manufacturer instructions and for their intended purpose. Proper training is essential for specialised equipment.

6. Returns, Exchanges, and Refunds

Our goal is a straightforward process. Please see our detailed Shipping & Returns page for full instructions.

6.1 Return Window & Eligibility

You have 15 days from the date of delivery to initiate a return or exchange. To be eligible, items must be:

  • Unused, with all tags attached.
  • In the original packaging with all parts, manuals, and accessories.
  • Clean, dry, and free from debris or personal odors.

6.2 Non-Returnable Items

For safety and hygiene, the following cannot be returned unless faulty:

  • Avalanche Safety Gear (beacons, probes, shovels, airbags)
  • Personal Safety & Climbing Equipment (e.g., Ascenders)
  • Opened or Used Airbed & Pumps
  • Personalised/Custom items
  • Any item not in its original condition.

6.3 The Returns Process

  1. Initiate: Contact Customer Service at [email protected] within 15 days to receive an RMA number.
  2. Prepare: Pack the item securely in its original packaging with the completed returns form.
  3. Ship: Send to: Cotswold Outdoor Returns, 66 Stoney St, Nottingham, GB NG3L 3UW. You are responsible for return shipping costs unless the return is due to our error or a defective product. Use a trackable service.

6.4 Refunds

After inspection (3-5 business days), approved refunds will be processed to your original payment method within 5-10 business days in GBP. Original shipping fees are non-refundable.

7. Limitations of Liability

Important: Cotswold Outdoor provides equipment for adventurous activities which carry inherent risks. By purchasing our products, you acknowledge and accept these risks.

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability for any claim related to your order shall not exceed the purchase price of the product in question.
  • We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other matter where liability cannot be excluded by law.
  • We are not responsible for delays or failures in performance due to events beyond our reasonable control (force majeure).

8. General Provisions

Governing Law: These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms: We may update these Terms and Conditions. The latest version will be posted here with the “Last Updated” date. Continued use of the site constitutes acceptance.

Severability: If any part of these terms is found to be invalid, the remainder will continue in full force.

Contact: For questions regarding these Terms, please contact us at: [email protected] or by post at 66 Stoney St, Nottingham, GB NG3L 3UW.