Welcome to the Cotswold Outdoor FAQ hub. We’ve crafted this resource based on insights from our community of adventurers—from solo hikers and climbing enthusiasts to families gearing up for their next outdoor experience. Whether you’re curious about our premium Rab, The North Face, and Patagonia gear, our global shipping to your doorstep, or our straightforward returns, you’ll find clear answers below. We’re more than just a retailer; we’re your partner in preparation.
📦 Ordering, Shipping & Delivery
Where does Cotswold Outdoor ship to?
We proudly deliver to adventurers worldwide! However, due to logistical constraints, we are currently unable to deliver to a few remote regions and parts of Asia. Our checkout system will automatically confirm if we can deliver to your location.
What are my shipping options and costs?
We offer two reliable services to match your adventure timeline:
🚚 Standard Shipping (Faster Delivery): £12.95 flat rate via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch (plus 1-2 days for processing). Ideal for when you need your gear sooner.
📦 Free Standard Shipping (Value Delivery): FREE on all orders over £50 via EMS. For orders under £50, a small shipping charge applies. Estimated delivery is 15-25 business days after dispatch. Perfect for planned adventures and larger orders.
How long will my order take to process and arrive?
All orders are carefully picked, checked, and packed within 1-2 business days before dispatch. Your total delivery time is the processing time plus the estimated transit time for your chosen shipping method (see above). You’ll receive a tracking number via email once your order is on its way.
Will I have to pay any extra fees on delivery?
For orders shipped outside the United Kingdom, local customs authorities may charge import duties, taxes, or fees. These charges are the recipient’s responsibility and are not included in our product or shipping prices. We recommend checking with your local customs office for estimates.
Can I change my shipping address after placing an order?
Please double-check your address at checkout. If you need to make an urgent change, contact our customer service team immediately at [email protected]. We cannot be held responsible for delays or losses due to incorrect addresses provided.
🔧 Products & Gear
What kind of products does Cotswold Outdoor specialise in?
We equip all types of adventures. Our curated range includes:
• Tents for every crew: From solo expeditions (1 Man Tents) to family trips (4-5 Man Tents) and group outings (6+ Tents).
• Versatile apparel: Like our popular 3-in-1 Jackets and performance Activewear.
• Specialist activity gear: Including Climbing Ascenders, Avalanche Safety Gear, and Action Cameras.
• Essentials & accessories: From Airbeds & Pumps to Activity Trackers.
Do you stock premium brands?
Absolutely. We partner with leading, trusted brands in the outdoor industry to ensure quality and performance. Our selection includes premium names like Rab, The North Face, and Patagonia, among others.
I’m new to camping/climbing. Can you help me choose the right gear?
While this FAQ provides general guidance, our website is designed to help you find the right equipment for your needs. Filter by activity, person capacity (e.g., 2 Man Tents), or brand. For complex queries, our customer service team can offer basic advice to point you in the right direction.
💳 Payments & Accounts
What payment methods do you accept?
To ensure a secure and smooth checkout for our global community, we accept: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes. We use secure, encrypted payment gateways to process all transactions. We do not store your full payment card details on our servers.
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track your orders more easily and may speed up future purchases.
↩️ Returns & Refunds
What is your returns policy?
We offer a straightforward 15-day return policy from the date you receive your items. Items must be in their original, unused condition with all tags attached. Please visit our dedicated Returns & Refunds page for full details and to initiate a return.
Who pays for return shipping?
This depends on the reason for the return. Details regarding return shipping costs and processes are clearly outlined on our Returns & Refunds page. We aim to make the process as simple and fair as possible.
How long does a refund take?
Once we receive and inspect your returned item, we will process your refund. The time it takes for the refund to appear in your account will depend on your bank or payment provider, but we initiate the process promptly.
Pro Adventure Tip: Planning a big trip? Opt for our Free Standard Shipping on orders over £50 to save on delivery, and order well in advance of your departure date to account for processing and transit times.
Still Have Questions?
Our dedicated customer service team is here to assist with any other questions about your order, shipping, or gear.
Email us at: [email protected]
Cotswold Outdoor
66 Stoney St, Nottingham, GB NG3L 3UW